Our global services include:
- Customer Satisfaction Surveys
- Business Partner Satisfaction Surveys
- Employee Satisfaction and Opinion Surveys
- Senior Management Surveys
- Web-Based Surveys for Special Applications

It may look like a game, but measuring customer satisfaction with InfoQuest® is serious business. We've conducted over 107,000 surveys, in 77 countries with unparalleled results for our clients. The InfoQuest Survey is the most efficient, cost-effective, and dynamic Customer Satisfaction Survey process in the world with an unmatched 70% average response rate. That's seven out of ten customers providing you with candid, useful feedback to increase the profitability of your business, all in a way that is fast, simple and fun.

This is a fact worth repeating: Over 70% of customers complete InfoQuest customer surveys. Compare that to the meager 5%-20% completion rate of traditional methods of measuring customer satisfaction! Because our response rate is so high, InfoQuest is able to collect useful, detailed information from your top revenue-producing customers, in a way that is quick, easy and enjoyable.

At InfoQuest, you get the information you need, from the customers that matter most:

• Our surveys go beyond hasty, superficial responses. We uncover the root causes of customer satisfaction and dissatisfaction, producing actionable results.
• You get clear, unambiguous information from your top accounts that enables you to identify and resolve customer problems that are having the greatest impact on your sales and profits.
• The InfoQuest Revenue Index, which is based on a statistical model that we developed, details the correlation between customer satisfaction and revenues so you can effectively predict future trends. 
• You gain the benefits of our proprietary ProfitMaxSM Strategic Profile, which utilizes artificial intelligence to help business owners identify the ways to most effectively increase the overall satisfaction level of its customers.
• Our survey will become a primary component of any continuous improvement program, meeting and exceeding all customer survey and feedback requirements under the ISO and QS quality standards.

Coming in a simple, three-dimensional box, the InfoQuest survey demands attention. Respondents describe it as fun, enjoyable, and unlike any other satisfaction survey they have ever taken. It's been the most effective way of measuring customer satisfaction since the late 1980's, transcending changes in technology, society and economy, to continually be the most effective way of measuring customer satisfaction.

At InfoQuest, we offer a highly clinical and extremely accurate means of measuring customer satisfaction, so you get the honest opinions of your customers and useful data to produce actionable results. Contact the InfoQuest Group today, and see how we can gather the information you need to continue your success and adapt to the ever-changing needs of your customers.

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